Shipping policy
Shipping Policy
Thank you for shopping at Ascend Threads! We're excited to get your order to you as quickly as possible. Below you’ll find all the details about our shipping process.
Processing Time
All orders are processed within 2–5 business days (Monday–Friday). Please note that orders placed on weekends or holidays may take an additional day or two to process.
Shipping Times
Once your order has been processed and shipped, the delivery time will depend on your location and the shipping method selected during checkout.
-
Domestic Shipping (U.S.):
- Standard Shipping: 5–7 business days
- Expedited Shipping: 2–3 business days
- Priority Shipping: 1–2 business days
-
Shipping Costs
Shipping costs are calculated at checkout based on the delivery address and the shipping method you select. You will be able to review your shipping options and their costs before finalizing your purchase.
Free Shipping
We offer free standard shipping on all domestic orders over $79Â within the U.S.!
Tracking Your Order
Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to follow your order’s journey until it reaches you.
International Customs Fees
For international orders, please be aware that customs fees, import duties, and taxes may apply once the package arrives in your country. These additional charges are the responsibility of the customer and are not included in the shipping cost at checkout.
Shipping Issues
If you experience any issues with your order’s delivery (such as a delay, damaged items, or missing packages), please contact us within 7 days of receiving your shipment at [your contact email], and we’ll do everything we can to resolve the issue.